Terms and Conditions

Delivery;

We will aim to send out UK orders within one working day, and for you to receive it within 3 working days. For international orders it may take up to 7-10 working days for you to receive your order. All orders will be sent out by Royal Mail either 24hr special delivery or 1st class recorded – please note that the parcel will need to be signed for or collected from your local depot, so best to give an address that will have someone there to sign.

Returns Policy;

In the event you are not entirely satisfied with your purchase, please contact us within 7 working days of receipt of your item and we will arrange a refund or exchange. In the unlikely event there is a fault with your item we will arrange a refund or exchange. Please note that a refund can only be given once the item has been returned to us, please do so within 14 working days. We recommend returning the item by tracked delivery such as Royal Mail 24 hour special delivery, or by courier. If you are returning a faulty item we will refund your postage within reasonable cost for this.

Cancellations;

If you would like to cancel an order, please notify us within 24hrs of placing your order and we will refund your purchase.

Privacy Policy;

Any information you provide to us will be stored and processed in a safe, confidential and secure environment. We will not sell or rent your personal information to any third parties. We may keep your details to inform you of future events or product information. If you would like to be removed from our mailing list please contact us at helen@helenruth.co.uk.

Buyer;

We make every effort to insure a good experience when purchasing from our online boutique. If there is anything you are unhappy about please contact us at helen@helenruth.co.uk and we will do our utmost to resolve the issue.

Care instructions;

Wool Scarves – 100% wool, dry clean only, cool iron, do not hand wash, do not tumble dry. Please note the fabric is delicate and take extra care with zips or sharp jewellery

Silk scarves – including silk chiffon scarves and silk twill scarves – 100% silk, dry clean only, cool iron, do not hand wash, do not tumble dry. Please not the fabric the fabric is delicate so take care with zips or sharp jewellery.

 

 

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